BITBittwex (“we,” “our,” “us”) is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform. By accessing or using our services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
• Name, email address, phone number.
• Payment details (crypto wallet addresses, transaction details).
• Any other information you provide when signing up or contacting us.
b) Automatically Collected Information
• IP address, browser type, and operating system.
• Usage data, including pages viewed, links clicked, and time spent on our platform.
c) Cookies and Similar Technologies
We use cookies and tracking technologies to enhance your user experience. For details, refer to our Cookie Policy.
2. How We Use Your Information
We use the information we collect to:
• Facilitate transactions and provide services.
• Improve our platform and user experience.
• Communicate with you about updates, promotions, and announcements.
• Comply with legal obligations and prevent fraudulent activities.
3. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
• Service Providers: Third-party providers who assist in delivering our services (e.g., hosting, analytics).
• Regulatory Authorities: If required by law or to comply with legal obligations.
• Business Partners: In cases where data sharing is necessary to provide specific features or services.
4. Data Security
We implement industry-standard security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
5. Your Rights Under GDPR
As a user in the EU, you have the following rights:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to legal obligations.
• Restriction: Request limitations on how your data is processed.
• Data Portability: Request your data in a structured, commonly used format.
• Withdraw Consent: Opt out of data processing where consent was previously provided.
To exercise these rights, contact us at [support@bittwex.com].
6. Data Retention
We retain your information for as long as necessary to provide our services or comply with legal requirements.
7. Third-Party Services
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: [support@bittwex.com]
Address: [Grenzacherstrasse 124, 4058 Basel, Switzerland]
